Privacy Policy
Our beginning
We – referred to as “We” or “Our” – are committed to protecting your personal information and your privacy.
This privacy policy is designed to explain how we collect, store, process and use the information you provide in connection with the website Maltorexio Valux (hereinafter “the Website”).
We are committed to the following principles:
Transparency in the collection and processing of your personal information:
We make sure you are always well informed so you can make conscious choices about how your data is used on the website or when you interact with third-party platforms. We use various methods to give you precise and timely information about how your data is processed.
If we need to provide you with specific information, we ensure it is delivered at the right time and place.
We are also available to answer questions or provide clarifications within the applicable legal framework. You can reach us by email: [email protected]
Processing of personal information only for the purposes stated in this policy:
We may process your information to make the website available, connect you to third-party trading platforms (“Services”), improve user experience, develop the platform, protect our rights, carry out administrative processes and meet legal requirements.
We also process information to better understand your needs and preferences.
Resources to uphold your rights:
We dedicate significant resources to ensure you can exercise your rights as a data subject. You can request access, correction, deletion or restriction of your information at any time, or request it be transferred. We will respond in accordance with applicable law.
Protection of your personal information:
Although we cannot guarantee absolute security, we use modern security methods and measures to protect your information and will continue to improve them.
Our full privacy policy
1. Scope
This policy describes the types of data we collect, how we process them, share them with third parties, and the security measures we apply.
“Personal information” means any information that can be linked to an identified or identifiable person. “Processing” means any operation such as collection, storage, use, sharing, adjustment or deletion.
Our services are intended for the general public and are not directed at persons under 18 years of age. We do not knowingly collect information from minors. If we discover such information has been registered, we will delete it promptly.
2. When do we collect information?
We collect data when you use our services, visit the website or interact with our channels. Some information you provide yourself, other data is collected automatically through analysis of your activity or via third-party partners.
3. No obligation to provide data – but consequences
You are not required to give us information. However, without certain data we may not be able to offer you all our services or full access to the website.
4. What types of information do we collect?
This can include activity logs, IP addresses, timestamps, language, browser type, device information and error logs. Some of this may not directly identify you and is therefore not considered personal information.
Information you provide directly: name, phone number, email address when you contact us or use the platform.
5. Purposes of processing and legal basis
Maltorexio Valux processes information only when we have a lawful basis, for example to deliver services, improve the experience, protect your data, or fulfil legal obligations.
- You have given consent to the processing of your personal information for specific purposes. This applies when you consciously share information via the website so we can forward it to a third-party trading platform.
- Processing is necessary to pursue legitimate interests of Maltorexio Valux or a third party. For example, this may include improving our services or handling legal claims.
- Processing is necessary to fulfil a legal obligation that Maltorexio Valux is subject to.
If you would like a more detailed explanation of how processing of your personal information serves legitimate interests of Maltorexio Valux or a third party, you can contact us by email at any time.
Below is an overview of why we may process your information, together with the legal bases:
| Purpose | Legal basis | |
| 1 |
To forward your information to a third party upon request to participate in digital or trading activities. We may collect information to forward it if you expressly request it. |
Consent from you for processing for one or more specified purposes. |
| 2 |
To respond to your enquiries and requests Processing of information is necessary to handle any questions you may have about our services. |
Necessary to pursue legitimate interests of the company or a third party. |
| 3 |
To fulfil legal obligations or orders from authorities We process data to ensure compliance with statutory requirements. |
Necessary to fulfil a legal obligation. |
| 4 |
To improve our services This may include analysis of error logs or other reports to optimise the platform. |
Necessary for legitimate interests of the company or a third party. |
| 5 |
To prevent fraud and misuse of the services |
Necessary for legitimate interests of the company or a third party. |
| 6 |
To carry out and maintain operational activities that support delivery of the services This may include back-office functions, business development, strategic planning and internal controls. |
Necessary for legitimate interests of the company or a third party. |
| 7 |
To perform analyses and statistical assessments We use statistical methods and analyses to make better decisions and improve the platform. |
Necessary for legitimate interests of the company or a third party. |
| 8 |
To protect our and third parties’ interests, rights and assets, including legal claims We may process information to defend rights and interests in accordance with applicable law, agreements and terms. |
Necessary for legitimate interests of the company or a third party. |
6. Transfer of personal information to third parties
Maltorexio Valux may share your information with third-party providers that assist with storage, hosting, IP information, user-experience analysis, research and other technical or diagnostic services.
If you request it yourself, we may also transfer certain information to third-party trading platforms. In such cases they will process the information in accordance with their own privacy policies. We may share information with multiple trading platforms.
Maltorexio Valux may also share information with affiliated companies and business partners that help improve the quality of our services.
We may disclose information to public authorities if this is necessary to protect our or third parties’ interests, rights or assets, including in connection with legal proceedings.
Information may also be shared with potential buyers, investors or lenders in connection with merger, acquisition, reorganisation or bankruptcy proceedings.
7. Cookies and third-party services
We use certain third-party services, for example analytics and advertising providers. These may use cookies or similar technology governed by their own policies.
A cookie is a small text file stored on your device when you visit the website. It can collect information about usage patterns, preferences and technical data, and is used to improve your experience, remember settings and deliver more relevant content.
We may use both session cookies (deleted when the browser is closed) and persistent cookies (that remain on your device until they expire or are deleted manually).
Types of cookies:
| Type | Purpose | Additional information |
| Necessary cookies | These are essential for navigating and using the website’s functions, and for downloading or streaming content without interruption. | They may contain login status and are deleted automatically when you close the browser (session cookies). |
| Functional cookies | Help the website remember choices and preferences when you return. | Remain on the device until they expire or are deleted manually. |
| Performance and analytics cookies | Used to collect statistics and measure performance so we can improve user experience and test new features. | Collect only anonymised data. Some are deleted at the end of the session, others may remain longer. |
Blocking and deleting cookies
You can change your browser settings to block or delete cookies. Here are links to instructions for the most popular browsers:
- Firefox
- Microsoft Edge
- Google Chrome
- Safari
Please note that some website functions may stop working if you block cookies.
NOTE ON ONLINE TRACKING
This service does not currently support “Do Not Track” signals.
8. Storage of personal information
Maltorexio Valux will store your information for as long as necessary for the purposes described in this policy, or as required by law, regulation or authority.
If you have given consent, we may share information with third-party trading platforms for up to 12 months, with the possibility of extension after new consent.
We regularly review stored information to ensure it is not kept longer than necessary.
9. Transfer of personal information to third countries or international organisations
Your personal information may be transferred to a third country (outside the EEA) or to international organisations. In such cases Maltorexio Valux will implement appropriate safeguards to ensure the information is protected and that you retain your rights and effective legal remedies.
If you are resident in the EEA (European Economic Area), such protective measures apply if one of the following criteria is met:
- The transfer is to a third country or international organisation that the European Commission has recognised as providing an adequate level of protection for personal information, cf. GDPR Article 45(3).
- The transfer is carried out on the basis of a legally binding and enforceable agreement between public authorities or bodies, cf. GDPR Article 46(2)(a).
- The transfer is based on standard data protection clauses adopted by the European Commission, cf. GDPR Article 46(2)(c). You can find these clauses on the European Commission’s website.
If you would like more information about the safeguards we use when transferring personal information, you can contact us by email: [email protected]
10. Protection of personal information
We use technical and organisational security measures to protect personal information against unauthorised access, alteration, loss or destruction. These measures are adapted to the risk of the processing.
We cannot guarantee absolute security for data transmission over the internet. Maltorexio Valux disclaims responsibility for indirect or incidental damage that may arise as a result of data loss or unauthorised access outside our reasonable control.
In some cases we may be legally obliged to share information with public authorities. In such cases our level of control over the protection of the information may be limited.
11. Links to third-party websites
The website may contain links to external websites or applications operated by third parties. Maltorexio Valux has no control over these and is not responsible for their processing of personal information. We recommend that you always read their privacy policies before providing any information.
12. Your rights regarding personal information
You have the right to request access to the information we process about you, demand correction of errors, request deletion of data that is no longer necessary, and restrict or withdraw consent to specific processing.
Right of access
You have the right to confirmation of whether Maltorexio Valux is processing personal information about you. If we are, you have the right to access the information and information about: purposes, data types, recipients (including in third countries), storage period, rights, right to complain and what safeguards are in place for transfers.
You can receive a copy of the information being processed. If you request additional copies we may charge a reasonable fee. If the request is sent electronically you will normally receive the data in a common electronic format.
The right of access must not infringe the rights and freedoms of others. If this occurs we may limit access or refuse the request.
Right to rectification
You can request that Maltorexio Valux correct inaccurate or incomplete information about you. Where necessary you can supplement it with an explanatory statement.
Right to erasure (“right to be forgotten”)
You have the right to request deletion of your information when it is no longer necessary to process it, when you withdraw consent, or if the processing is unlawful. We will respond in accordance with applicable law.
Right to erasure (“right to be forgotten”)
This right applies if: (a) the personal information is no longer necessary for the purpose it was collected for; (b) you withdraw consent and there is no other legal basis; (c) you object to processing based on our or third parties’ legitimate interests and there are no overriding legitimate grounds; (d) you object to processing for direct marketing; (e) the information has been processed unlawfully; or (f) the information must be deleted to comply with a legal obligation under EU or UK law.
The right does not apply if the processing is necessary (a) to fulfil a legal obligation, or (b) to establish, exercise or defend legal claims.
Right to restriction of processing
You can request that we restrict the processing of your information if: (a) you contest its accuracy for a period allowing us to verify; (b) the processing is unlawful but you prefer restriction instead of erasure; (c) we no longer need the information but you need it for legal claims; (d) you have objected to the processing while we assess our legitimate interests; (e) the information is processed for direct marketing, including profiling.
If processing is restricted the information may only be used with your consent, for legal claims, to protect the rights of others or for important public interests.
Right to data portability
You have the right to receive personal information you have provided to us in a structured, commonly used and machine-readable format. You can also request that the information be transferred directly to another controller if technically feasible, and if the processing is based on consent or contract and carried out automatically.
Right to withdraw consent
You can withdraw consent to processing at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Right to object
You can object to the processing of your information when the processing is based on legitimate interests. This also applies to profiling. We will then stop the processing unless we can demonstrate compelling legitimate grounds that override your interests and rights, or if the processing is necessary for legal claims.
You can also object at any time to processing of information for direct marketing, including profiling related to such marketing.
Right to lodge a complaint with a supervisory authority
You can lodge a complaint with the Information Commissioner’s Office or another supervisory authority if you believe the processing of your personal information violates applicable law.
We will respond to requests to exercise rights within one month of receipt. If necessary the deadline can be extended by up to two months depending on the complexity and number of requests. You will then be informed of the reason for the delay.
Information related to exercising rights is provided free of charge unless the request is manifestly unfounded or excessive. In such cases we may charge a reasonable fee or refuse the request.
Maltorexio Valux may request additional information to confirm your identity if we have reasonable grounds to doubt it.
13. Updates to this policy
We reserve the right to update this privacy policy. Changes will be published on the website, and material updates will be communicated clearly. Unless otherwise stated, changes take effect when the updated policy is published.